 |
| What can I do in order to buy a jewel? |
| Click here in order to visualize the order instructions. |
| I can't use some of Gioie's features such as the shopping cart and the wish list. What can I do? |
| Gioie uses cookies in order to handle your customized browsing functions. Please check your browser settings: cookies should be enabled. However, access to certain areas is for registered members only. |
| How can I enable Cookies on my browser? |
| Click here to view the instructions regarding the enabling of cookies. |
| How can I pay? |
| Gioie.it accepts credit cards, advanced bank transfers, cash on delivery (check if this service is on in your country) and advanced bank check (for Italy and France only). You can find all these options when you place your order. |
| Is it risky to use my credit card on the Internet? |
| Every purchase you make on Gioie is covered by Gioie's eight guarantees. Moreover, Gioie expressly guarantees that every credit-card transaction made on Gioie is 100% safe. Gioie reserves the right to ask customers for faxing a copy of an ID card or document, the credit card and the signature for orders placed by new customers or for deliveries to addresses which are other than the ones recorded in the customer personal data record. |
| What is the bank information for making the advanced money transfer? |
| Click here to view Gioie's bank information. |
| For cash on delivery shipping is there any extra charges? |
| Gioie.it includes only the shipping cost in the total amount of the order; it is any client's responsibility to provide for the payment of the additional postage in his/her own country. |
| When will I receive the orders placed with payment by advanced bank transfer? |
| We would like to remind you that shipping times indicated in the product details will be valid from the moment of the arrival of the payment on our bank account.
To speed up the shipping, we advice you to send us the copy of the payment made, to the fax number +39-0131-929495 or to the email address info@gioie.it. |
| Why are Gioie's prices lower than the ones at jewelry shops? |
| Gioie buys its products wholesale directly from the manufacturer. The prices at jewelry shops are higher because of the high distribution costs and the use of middlemen transaction, that the shops must necessarily add to the price of the product. |
| Can I cumulate purchase coupons or gift certificates? |
| We regret to inform you that you cannot cumulate purchase coupons or gift certificates, you can use just one for each order. |
| When will I receive the purchased products? How much does delivery cost? |
| If the jewel is available in stock, shipment takes place the next working day. For bank remittance payments, shipment takes place on the first working day following the receipt of the payment. You can check if the product is available in stock on the product card, the advanced shopping cart and the wish list. Lead time and forwarding agent costs are shown in the shipment rates table. |
| Can I ask for advance delivery of my gift? |
| Gioie.it allows you to ask for an advance delivery of your order, as regards what is indicated as usual shipping term. This service has a 30 Euros additional cost for each item. To take advantage of this service, pick out the appropriate box in your order checkout.
Since this service is not available for every item, you can check the details of the product you are interested in, you can also ask for more information clicking here, or send an email message to info@gioie.it or call the number +39-0131-929373, and specify code and variant of the chosen product, selected delivery date and receiver address. You will receive an e-mail message within one working day from your message reception and in case of confirmation you will be able to place your order with advance delivery. |
| How can I find the right size for rings for my fingers? |
| If you already have a ring that is the same size as the one you want to order, measure its inner diameter with a millimetric ruler. If you do not have a similar ring, wrap a piece of non-elastic thread around the finger you want to buy the ring for and then measure the thread with a millimetric ruler. Here you'll find the conversion table which permits you to obtain the size you need for your order: ring measures table. |
| Can I request an item with different features than the ones available? |
| If you would like to order an item with customized features, go to the product form and select the "other variant" button to tell us how you would like your jewelry. Gioie will reply to you within one working day. You will receive the information regarding the feasibility and the lead time required to make the item you want. As alternative, you can send an email to ringsize@gioie.it. Please be sure to indicate the item code and the variant (gold and stone) for the jewel. |
| Is it possible to purchase a jewel only with the setting, that is without stones? |
| Yes, almost all our jewels can be realized with the setting and set by your reliable jeweller afterwards, in addition Gioie.it is able to realize its jewels with the stones provided from you too. If the variant with the setting only has not been put in yet, it can be requested with the proper function that you can see in the product details. |
| Can I order products which are not available in stock? When will they be forwarded? |
| You can also order products which are not available in stock. If the jewel is not available, it will take from two to thirty days to be produced |
| Can I return the purchased products? |
Gioie authorizes to return the purchased goods, even without any reason, but within 30 days from the receipt if in Italy, 60 days if abroad. It's sufficient to send an e-mail message to return@gioie.it specifying the order number and the item that you want to return and within 48 hours you will receive the authorization to return with the instructions on how to proceed.
As soon as we receive the goods, we will refund the net price that you paid for the item minus 10% of the value for restocking fees, and possible return rates if you used our subscribed carrier by carriage forward. On the contrary, we will refund the total charges if return is caused by our mistake.
If, for any reason, you want to replace the goods you received with others, it's sufficient, always within 30 days from the receipt if in Italy, 60 days if abroad, to send an email message to return@gioie.it specifying the items you want to send back and the ones you want to receive as replacement; the same criteria of the total return will be applied and within 48 hours you will receive the authorization to return with the instructions on how to proceed. If the item in replacement costs more or less than the one you have already paid, you will be charged or refunded for the difference.
Gioie does not accept any piercing in restitution in the case it has been used, already worn or damaged.
Warning: you can claim your right deriving from a restitution only when you respect the following conditions:
the products must be sent back in their original boxes or enveloppe.
the products must be sent together with a correctly filled that you will receive with the authorization to proceed. |
| Why do the prices of Gioie's products change? |
| Gioie price products depends on gold price. Gold price changes continuously, and the same happens for foreign currencies. If the price of refined gold rises, the prices of Gioie products rise as well. On the other hand, if the price of refined gold falls, the prices of Gioie products drop as well. |
| Can I have the purchased jewels repaired? |
| Your jewels can be repaired free of charge for life. Only the forwarding charges will be at your expense. Only jewels purchased from Gioie may be repaired. The repairing does not include the substitution of precious stones: in case of tiny differences in karats, however we can consider the repairing free of charge; on the contrary you will be informed about the expenses you have to be charged for the substitution. |
| Can I have the watches, bought from you, repaired? |
| You can have your watches repaired, but only the ones bought at Gioie. Since they are not our Make, there could be an extra charge for the repairing, according to the intervention required. |
| What does 18-karat gold mean? What is the meaning of 750 */** gold? What is the "count" of gold? |
| The pure (or "refined") gold is too malleable to be used alone to make a jewel. The count is the ratio between the pure gold and the other metals contained in the jewel and it is expressed in karats (18/24) or in thousandths (750 */**). |
| How can I find out how much gold is there in Gioie's products? |
| Gioie has a life guarantee for the content of refined gold in its jewels. Click here to display the table of gold karat measurement and counts.
This life guarantee means that if you find a lower count, even of only one thousandth, you can return the jewel also after 30 or 60 days too. |
| How can I recognize a gold jewel from a false one? |
| By law, each jewel must be stamped with the manufacturer's trademark. You can dispel every doubt with a simple test: since gold is not eaten by acids, scrape off a little quantity of metal and wet the jewel with a drop of acid. If the trace disappears, it means that the jewel is false. |
| Is the weight indicated on the product card exact? |
| Gioie weighs each product before shipping it to its customers. However, you must also bear in mind that the jewels sold at Gioie are not machine-made, but handmade by carefully selected goldsmiths. As a result, each piece is "unique" and the actual weight of your jewel could differ slightly from the one indicated on www.gioie.it. |
| What is the difference among yellow, white, red, pink and black gold? |
| The percentage of pure gold and the value of a jewel do not depend on the color of gold, which is determined by the dosage of other metals contained in the jewel, such as silver and copper. Moreover, it is possible to obtain different colors by adding very thin coatings of other metals to the surface of the jewel. For example, rhodium and ruthenium are used for this purpose. |
| What is the PVD process used in the Morellato jewels? |
| The PVD process (Physical Vapour Deposition) is an innovative technolgical system consisting in the deposition, by evaporation, of gold on a steel surface. The result implies unnumbered advantages, among which an extraordinarily uniform gold layer on the whole jewel surface and an excellent resistance to wear and tear and to the aggressive action of household cleaning products. Besides, this process is ecological, because of the absence of any kind of polluting by-product. The GUN variant of the PVD process allows to get the "gunmetal grey" colour. |
| What is a zircon? What is the difference between a zircon and a diamond? |
| A zircon is a synthetic stone, produced industrially as an imitation of a diamond. The zircon has a lower degree of hardness than diamonds but is very similar in chemical composition and appearance. |
| What does the cubic zirconia weight I can find in the product card correspond in carats to? |
| Every Cubic Zirconia weight of a Gioie.it jewel corresponds to the real weight of a diamond of the same size. The size of Cubic Zirconia stones is usually expressed in millimeters but we preferred to write it in carats in order to make the comparison with diamonds more appropriate. Cubic Zirconia stones in fact are very similar to diamonds and it is easier to realize the final effect of the jewel if their features are compared. |
| What are the main features for evaluating the quality and consequently the price of a diamond? |
| All diamonds are graded according to four features: weight (expressed in carats, equal to 0.2 grams), clarity, color and cut. |
| What is the meaning of the acronyms used to grade diamond clarity? |
| The clarity of diamonds is graded according to the size of inclusions contained in the stone. IF means a pure stone. VVS1/VVS2 means a stone with very few inclusions that are barely visible with 10x magnification. VS1/VS2 means a stone with very few inclusions visible with 10x magnification. SI1/SI2 means a stone with inclusions that are visible with 10x magnification. P1/P2/P3 means a stone having inclusions that are visible by naked eye. |
| What is the meaning of the acronyms referring to the color of diamonds? |
| The scale used for diamond color grading goes from the letter D (the most valuable) to the letter Z (the last valuable). D stands for Exceptional White +, E stands for Exceptional White, F stands for Rare White +, G stands for Rare White, H White, I/J Slightly Tinted White, K/L Tinted White, M/Z Tinted. |
| Which shapes can a diamond be cut into? What is the difference between a diamond and a brilliant? |
| Diamonds can be cut into different shapes in order to increase their quality and brightness. The most widely used and appreciated shape is the round cut or brilliant cut whence the well-known term "brilliant" used to indicate round diamonds: therefore there is no difference between a "diamond" and a "brilliant". Other common shapes include heart-cut, oval, marquise and pear-shaped. |
| Are Gioie's diamonds certified? |
| All the diamonds of considerable value sold individually by Gioie are certified by the International Gemological Institute as stated in the relative product detail card. Certified diamonds are delivered sealed in the special guarantee wrapping as shown in the enlarged view of the product detail card, together with the relative guarantee certificate. Usually, diamonds of lower value are not certified because the cost of the certification would significantly affect the price of the jewel. Gioie guarantees every diamond sold both in terms of quality, attaching to the documentation accompanied to the shipment the guarantee certificate autenticated by the Quality Control, and in terms of restitution within 30 days (60 days for non-Italian clients) when not satisfied. On request, Gioie can also certify less expensive diamonds, charging the costs involved (about 30 Euros each diamond). |
| Can I return certified diamonds even if I have opened the sealed wrapping of the International Gemological Institute? |
| We are sorry, but to return diamonds certified by the International Gemological Institute, the sealed wrapping must be intact. |
| What do you mean by Hand-made? |
| All jewels on Gioie are the result of italian handcraft which permit to maintain among the single samples a sort of equality. On the contrary, some items classified as Hand-made, are reproduced each time ex-novo with the consequence of their clear uniqueness and not perfect similarity to the picture. |
| What are the features of titanium? |
| Titanium is an extremely light and strong metal. In the Mohs scale, which classifies the hardness of minerals and ranges from 1 (the softest, Talc) to 10 (the hardest, diamond), titanium is at 6 while gold and silver are at 2,5 and platinum is at 3,5. The specific gravity of titanium is 4,54 and that of gold is 19,3. Moreover titanium is an ecological metal because it is totally recyclable and hypoallergenic. Thanks to these properties titanium jewels can perfectly bear abrasions, corrosions and any kind of pollution, from urban to industrial emissions, and they can consequently be worn without any aesthetic deteriorations in sea and tropical environments too. |
| What is the difference between a pavé setting and a bezel setting? |
| In a pavé setting, each stone is set using tiny gold grains that hold the stone. Generally, by extension a "pavé" jewel holds several stones, all of which are set using this method and placed closely together. In the bezel setting, the stone is set using extremely thin gold "wings" that continuously overlap the edge of the stone. This setting is normally used for jewelry to enhance a single stone, held only by polished gold, in the best possible light. |
| What are the differences between the different types of earring clasps? |
| Click here to view the photographs and descriptions of the earring clasps available from Gioie. |
| What does "not supplied clasp" mean? |
| Most of the bracelets and necklaces we sell are provided with a clasp. Some items, though, are presented as simple strings of pearls or stones, which can easily match a clasp to be chosen among the ones available on our catalogue. The setting implies a 10 euros additional charge, which does not appear in the order total but will be added subsequently by our staff and which, in case of a credit card purchase, can be paid through a gift certificate. |
| What is the difference between a ring described, for example, as white/yellow and a yellow/white one? |
| As far as this example is concerned, it would mean that the white/yellow ring has got yellow stem and white head, whereas the yellow/white ring has got the opposite features. |
| What is the wish list for? |
| The wish list is a personal "shopping cart" where you can place jewels you like, but that you do not want to buy immediately. You can use it to recall the products you intend to examine during your next visit to Gioie, or you can send it to your relatives and friends as a sort of "bridal-list", in the hope that they will fulfill your wishes... maybe on your birthday. |
| Do you ship abroad? |
| Gioie sells and ships all around the world. |
| Do you ship the jewels in stiff packets? |
| All our products are shipped in elegant boxes protected by a stiff covering in order to avoid damages during shipping. You can use Gioie boxes to hold your jewels when you are not wearing them. |
| I don't live in Italy. Do I have to pay customs duty? |
| Shipments within EU countries already include the charge of 20% Italian VAT in the order total amount. Gioie.it will not charge any tax on shipments outside EU countries: it is customer's responsibility to pay for applicable local customs fees, also in case of returned items. |
| How can I check the status of my orders? |
| You can check the status of your orders by using Gioie's service center. |
| Can I have the gift wrapped? |
| On request, Gioie can wrap your purchase with elegant wrapping paper and deliver it to the address you indicate, together with a greeting card with your personalized message. |
| What are the terms of your privacy policy? |
| Safeguarding your privacy is our priority. When you make your purchases at Gioie all your personal information, including your name, surname, address and your credit card number, are encrypted. No one will ever have access to your personal information.. |
| How can I get in contact with Gioie Customer Care? |
| You can get in contact with Gioie Customer Care writing a message on the information request form. We can assure you that you will be sent a reply within a working day's time. |
|
|
