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| |  | | |  wants you to be satisfied each time you buy.
However we are aware that sometimes you may want to return the items you purchased and for this reason we have thought of guarantees in order to protect you as described below.
authorizes to return the purchased goods, even without any reason, but within 30 days from the receipt if in Italy, 60 days if abroad. It's sufficient to send an e-mail message to return@gioie.it specifying the order number and the item that you want to return and within 48 hours you will receive the authorization to return with the instructions on how to proceed.
As soon as we receive the goods, we will refund the net price that you paid for the item minus 10% of the value for restocking fees, and possible return rates if you used our subscribed carrier by carriage forward. On the contrary, we will refund the total charges if return is caused by our mistake.
If, for any reason, you want to replace the goods you received with others, it's sufficient, always within 30 days from the receipt if in Italy, 60 days if abroad, to send an email message to return@gioie.it specifying the items you want to send back and the ones you want to receive as replacement; the same criteria of the total return will be applied and within 48 hours you will receive the authorization to return with the instructions on how to proceed. If the item in replacement costs more or less than the one you have already paid, you will be charged or refunded for the difference.
does not accept any piercing in restitution in the case it has been used, already worn or damaged.
Warning: you can claim your right deriving from a restitution only when you respect the following conditions: the products must be sent back in their original boxes or enveloppe.
the products must be sent together with a correctly filled that you will receive with the authorization to proceed. | | |
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