|
|
 |
 |
| |
| Gioie.it offers Eight Guarantees to make every purchase safe, easy and convenient: we are proud to be "the best place to buy jewelry on the net". |
| |
 |
|
|
Gioie.it guarantees the lowest price. If our customers find the same item with the same features at lower cost, Gioie.it pledges to match that price. To take advantage of this guarantee, simply send the order to Gioie.it and e-mail us the Price-Match Form. |
| |
 |
|
|
Gioie.it offers a lifetime guarantee on the quality of our jewels, the authenticity of our gemstones, the percentage of pure gold used to make our jewelry and free repairs. Click here to view the table of karats and percentages.
Attached to the documentation accompanied to your shipment you will find, for each article, the guarantee certificate autenticated by the Quality Control.
Gioie.it also guarantees for 24 months the mechanism of its watches. Click here in order to visualize details about watches guarantees. |
| |
 |
|
|
Gioie.it guarantees shipment within one workday from the moment the order is placed (or after the payment is received for advanced bank remittance), if the jewel is in stock. Our products are specially packaged to ensure optimum protection and they are delivered throughout the world by first class couriers. Click here to view the table with shipping times and costs. |
| |
 |
| Satisfied or your money back |
|
|
 wants you to be satisfied each time you buy.
However we are aware that sometimes you may want to return the items you purchased and for this reason we have thought of guarantees in order to protect you as described below.
authorizes to return the purchased goods, even without any reason, but within 30 days from the receipt if in Italy, 60 days if abroad. It's sufficient to send an e-mail message to return@gioie.it specifying the order number and the item that you want to return and within 48 hours you will receive the authorization to return with the instructions on how to proceed.
As soon as we receive the goods, we will refund the net price that you paid for the item minus 10% of the value for restocking fees, and possible return rates if you used our subscribed carrier by carriage forward. On the contrary, we will refund the total charges if return is caused by our mistake.
If, for any reason, you want to replace the goods you received with others, it's sufficient, always within 30 days from the receipt if in Italy, 60 days if abroad, to send an email message to return@gioie.it specifying the items you want to send back and the ones you want to receive as replacement; the same criteria of the total return will be applied and within 48 hours you will receive the authorization to return with the instructions on how to proceed. If the item in replacement costs more or less than the one you have already paid, you will be charged or refunded for the difference.
does not accept any piercing in restitution in the case it has been used, already worn or damaged.
Warning: you can claim your right deriving from a restitution only when you respect the following conditions: the products must be sent back in their original boxes or enveloppe.
the products must be sent together with a correctly filled that you will receive with the authorization to proceed. |
| |
 |
|
|
All Gioie.it jewels are covered by free insurance during shipping and for one year after delivery, for replacement of the item if it is lost or stolen in case of burglary, purse-snatching, robbery or fire. Click here to read the insurance terms. |
 |
|
|
Gioie.it guarantees a vast assortment of products ranging from classic to modern styles and from filigree to laser finishes. Our jewels are made of 18-, 14- and 9-karat gold hand-set with diamonds, rubies, emeralds, sapphires, pearls, garnets, topazes, amethysts and zircons. We offer a catalog of thousands of jewels, with lots of new items added every week. Upon request, you can also be notified by e-mail whenever we add something new to our catalog. |
 |
|
|
The IT systems we use at Gioie.it feature the most effective security software which encrypts all sensitive information furnished by our customers. This guarantees that your online purchases will be confidential and safeguards your privacy: Gioie.it also observes the international standards established by Verisign and Truste. In addition, the entire Gioie.it network is protected by the most advanced firewall systems available on the market. |
 |
|
|
The customer service of Gioie.it guarantees a reply by e-mail to any customers' question within one business day, in all supported languages. Our customers can also count on an international toll-free number and a toll-free fax number, both of which are easy to remember. |
| |
|
|
|
